xz999 Terms and Conditions

1 General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between xz999 ("Platform", "we", "our") and any user ("you", "member"). By accessing or using the xz999.lat website, you are fully agreeing to these terms.

The key terms used in this document are defined below:

• "Platform" — The xz999.lat website and all associated services.
• "Member" — Any registered user who holds an active account.
• "Wallet" — The virtual account that holds a member's gaming balance on the platform.
• "Bonus Funds" — Promotional money granted by the platform that can be withdrawn subject to meeting specific conditions.
• "Wagering Requirement" — The condition requiring a specified amount of bets to be placed before bonus funds can be withdrawn.
• "BST" — Bangladesh Standard Time (UTC+6), which applies to all time-related matters on the platform.

2 Eligibility and Age Verification

To register on xz999 and use its services, you must meet the following eligibility requirements:

• You must be at least 21 years of age. This platform's services are open only to those aged 21 and above.
• You must have the legal capacity to enter into a contract on your own behalf.
• You must confirm that you are using this platform voluntarily and for your own entertainment.
• You must not be subject to any legal restriction that prevents you from using this type of gaming platform.

Age Verification Process

xz999 reserves the right to verify a member's identity and age at any time. A national ID card, passport or any other government-issued document may be requested for verification. The platform reserves the right to hold withdrawals until verification is complete. Providing false information may result in account cancellation and forfeiture of all balances.

3 Account Registration and Management

Single Account Policy

Each member may open only one account. Operating multiple accounts from the same person, household, device, IP address or payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and any bonuses and winnings earned will be cancelled.

Information Provided at Registration

You must provide accurate, complete and up-to-date information at the time of registration. Providing false information is prohibited and may result in account cancellation. If any information needs to be changed, contact the support team immediately.

Login Credential Security

It is your responsibility to keep your account password and login details completely confidential. Sharing login details with third parties is prohibited. If you suspect unauthorised access, contact us immediately.

4 Deposits, Withdrawals and Payment Policy

Accepted Payment Methods

xz999 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer.

Deposit Limits

• Minimum deposit: ৳100 for all methods.
• Deposits are generally credited to the wallet instantly.
• If there is a delay due to technical reasons, contact the support team.

Withdrawal Policy

• Minimum withdrawal: ৳1,000.
• Processing time: Usually completed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.

Transaction History

All deposit and withdrawal transactions are recorded in your account history. If you notice any discrepancy in a transaction, you must notify the support team within 48 hours.

5 Bonuses and Promotional Offers

Welcome Bonus

New members can receive a 120% bonus of up to ৳8,000 on their first deposit. Accepting this bonus will apply a 15x wagering requirement. For example, if you receive a ৳1,000 bonus, you must place ৳15,000 in bets to become eligible for withdrawal.

Terms for Accepting and Using Bonuses

• Each bonus offer may have its own validity period and specific conditions.
• Bonus funds can be used to place bets but cannot be withdrawn directly.
• The maximum bet amount while using bonus funds will be stated in the terms of each offer.
• If the conditions are not met within the specified time after receiving a bonus, the bonus will expire.
• Multiple bonuses may not be active at the same time — see the terms of the specific offer for details.

VIP Program

xz999's VIP program has four tiers:

• Bronze — Weekly cashback of up to 0.3%.
• Silver — Weekly cashback of up to 0.6%.
• Gold — Weekly cashback of up to 0.9%.
• Platinum — Weekly cashback of up to 1.2%.

You can move up to a higher tier through regular gaming activity. Cashback for each tier is processed every Monday according to BST. xz999 reserves the right to change VIP benefits.

Bonus Abuse

Abusing the bonus system, attempting to collect bonuses through multiple accounts, or trying to meet bonus conditions through coordinated betting strategies is strictly prohibited. If such activity is detected, the bonus may be cancelled and the account may be suspended.

6 Gaming Rules and Fair Play

xz999 is committed to ensuring a secure and reliable gaming environment. All games offered on the platform are operated by trusted software providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi.

Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed when the game loads. Certain betting limits may apply to some games while bonus funds are active.

Technical Issues

If a disconnection or technical error occurs during a game, the relevant round will be settled according to the rules. The data stored on the game server will be considered final. xz999 is not obligated to pay out incorrect payouts displayed due to technical errors.

Game Cancellation and Void Bets

xz999 reserves the right to cancel game rounds and refund bet amounts under any circumstances, particularly in cases of technical errors or payment issues.

7 Prohibited Activities

The following activities are strictly prohibited on the xz999 platform:

• Conducting any form of fraud, deception or illegal activity.
• Playing games using software, bots, scripts or any other automated method.
• Using the platform for money laundering or legitimising funds from illegal sources.
• Attempting to gain unauthorised access to another member's account.
• Attempting to breach the platform's security systems or hack the platform.
• Opening multiple accounts to claim bonus benefits.
• Harassing, threatening or showing disrespectful behaviour towards other members.
• Registering by providing false or misleading information.

If any of the above activities are detected, the relevant account will be closed immediately, all balances will be forfeited and legal action may be taken where applicable.

8 Responsible Gaming

xz999 places the highest importance on responsible gaming. We believe gaming is a form of entertainment, not a source of income.

• Do not bet beyond your means.
• Avoid placing more bets in an attempt to recover losses.
• If needed, contact the support team to set limits or a temporary break on your account.
• If you notice signs of gaming addiction, seek professional help immediately.

For more details on responsible gaming, please read our Responsible Gaming page.

9 Privacy and Data Protection

xz999 is committed to protecting members' personal information. All data is secured with SSL encryption. How we collect, use and protect your information is described in detail in our Privacy Policy.

A member's personal information will never be sold to third parties. However, information may need to be disclosed to relevant authorities in cases of legal obligation, anti-money laundering requirements or fraud investigations.

10 Intellectual Property

All content on the xz999 website — logos, designs, text, graphics, software and other elements — is the intellectual property of xz999 or its associated licensees. Copying, reproducing, distributing or commercially using this content without prior permission is prohibited.

The intellectual property rights of game software remain with the respective game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.).

11 Limitation of Liability

xz999 will not bear any liability in the following cases:

• If a game round is affected by an internet disconnection.
• If third-party services (payment gateways, game providers) are disrupted.
• In cases of unexpected technical errors or server issues.
• If a member's account credentials are stolen or accessed without authorisation due to the member's own negligence.
• If a specific service must be discontinued due to changes in law.

12 Account Suspension and Closure

Suspension by xz999

xz999 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or fraudulent activity.
• Suspicion of money laundering or the need for a legal investigation.
• Evidence of registration using a false identity or age.
• Evidence of operating multiple accounts.

Account Closure by Member

You may close your account at any time by notifying our support team. Any remaining balance will be returned upon account closure request, subject to all conditions being met.

13 Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. The dispute resolution process:

• Step 1: Submit your complaint via 24/7 live chat.
• Step 2: Send a detailed complaint by email — [email protected].
• Step 3: Our team will review the matter and respond within a maximum of 5 business days.

In disputes regarding game outcomes, the game server logs will be considered as final evidence. Withdrawal of the relevant amount may be put on hold during the dispute.

14 Contact & Support

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali, directly from any page on the platform.
• Email: [email protected]
• Hours: Available at all times according to BST (UTC+6).